1. How do I place an order?
- Browse our products, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
2. What payment methods do you accept?
- We accept major credit/debit cards, PayPal, and online banking.
3. How can I track my order?
- After your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or the carrier’s site.
4. What are your shipping options?
- We offer standard and express shipping within Malaysia and internationally. Shipping fees and times vary by location and order size.
5. Can I change or cancel my order?
- Please contact us at customercare@nnizam.com as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request.
6. What is your return policy?
- Items can be returned within 14 days of receipt if they are unused and in original packaging. Contact us at customercare@nnizam.com to initiate a return.
7. How do I return an item?
- Contact our customer service at customercare@nnizam.com for return instructions. Ensure the item is securely packed and include the original receipt or proof of purchase.
8. When will I receive my refund?
- Refunds are processed within 5-7 business days after we receive and inspect the returned item. The credit will be applied to your original method of payment.
9. Do you ship internationally?
- Yes, we offer international shipping. Shipping fees and delivery times are calculated at checkout.
10. How do I contact customer service?
- You can reach us at customercare@nnizam.com or call +601164872765 for any questions or assistance.